SHIPPING
We typically ship all orders within 2-5 business days with our standard shipping option. 

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

All orders are shipped from a US-based facility. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
  • USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Western Europe - Within 5-15 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-20 business days
Be sure to check with your local mail carrier for the latest information on how Covid-19 is impacting deliveries. 

If you haven't received your order, please email us at contact@fifthandhome.com and include your order number from the confirmation email/SMS message. We'll help track your order.


CUSTOMS FEES/TAXES
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.
Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.
 

GOT A QUESTION?

Contact us at contact@fifthandhome.com or submit a request on our contact page here.  Thanks for stopping by!